Refund policy
Cancellation
As we process orders after 4 hours of purchase, if you want to cancel your order for any reason, please contact us at welcome@olevs-us.com. within 4-hour purchase window and we will handle your cancellation request in time.
Return
We have a 100-day return policy, which means you have 100 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at welcome@olevs-us.com and send the imagine of your order, product, packcage and reason of your return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To complete your return, we require a receipt or proof of purchase. You will only be charged for return shipping costs (non-refundable); no restocking fee to be charged for the return of a product.
You can always contact us for any return questions at welcome@olevs-us.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund.
Address to send back package:
- Service Center: 52 Sungei Kadut Street 1, Singapore, Zip code: 729355, Phone number: 63653641
